Customer Service
Welcome to ActiveWatches’ Customer Service page. We created this page to consolidate information about our website and services onto a single page. Forget about clicking on a ton of different pages to get an answer to your question. Just look below. What a concept, huh?!
Of course, if this page isn’t able to resolve your issue, we apologize. We’re constantly looking for ways to make our customers happy, so just give us a call at 800-216-1690 or e-mail us at
customerservice@activewatches.com.
Customer Service Inquiries
If you need to send something back to us, or simply want to tell us what you think about ActiveWatches, please feel free to contact us using the following information:
600 Bradley Hill Road
Bradley Corporate Park
Blauvelt, NY 10913
Phone: 800-216-1690
E-mail: customerservice@activewatches.com
About Us
Who are we?
Click here to learn about our new, exciting, and fast-growing company.
Your Account
Who are you?
Click here to view or edit your account information, including past orders and ActiveWatches Member status.
Track Your Order
Where’s your order?!
Click here to track your order. (You will need the tracking number provided in your e-mail confirmation.)
Product Issues
Having issues with your product? No problem!
Click here to learn what you can do.
Returns and Exchange
Not happy with your purchase? No problem!
Click here to read our return and exchange policy, and to get directions on sending something back to us.
Shipping and Handling
The shipping process may seem confusing and overwhelming, but we want to make it simple for you.
Click here to learn more about our shipping and handling policy.
Partnership Program
Want discounts for your group or organization? Who wouldn’t?!
Click here to learn more about ActiveWatches’ Partnership Program.
Terms and Conditions
Sorry, but use of our website is subject to some ground rules that we hope aren’t too burdensome.
Click here to see what our brilliant lawyers told us to tell you (don’t worry, we don’t like our lawyers either).
Privacy Policy
Hey, we respect your privacy. No one hates big brother watching over you and stealing your information more than us.
Click here for our privacy policy.
