Returns and Exchanges

ActiveWatches will honor returns and exchanges of watches sent back to us within 30 days of the original purchase -- no matter the reason.

• The returned or exchanged watch must be in original condition.
• The returned or exchanged watch must be postmarked no later than 30 days of original purchase.
• Unless the exchange or return is due to the fault of ActiveWatches, the customer shall be liable for shipment and handling costs associated with returns and exchanges (including, in the case of exchanges, shipment of another watch to the customer).

Because ActiveWatches does not keep credit card information, a refund requires you to give ActiveWatches credit card information related to your original purchase.

For returns and exchanges, please send the product to: ActiveWatches, 600 Bradley Hill Rd., Bradley Corporate Park, Blauvelt, NY, 10913.  Please provide a copy of your order invoice and your credit card information when shipping the product.